(From TGR)
Dear Rossignol Group Customer,
We have received information indicating that there may be a small number of LOOK Pivot bindings produced in our factory in Nevers, France on or after July 27, 2017 that may have a technical issue that may affect their performance. You have received some of the potentially affected bindings. We are requesting your assistance in conducting an inspection of these bindings.
If your bindings are still in the box in which you received them, we ask that you check that the manufacturing date of these bindings is NOT July 27, 2017 or later. The manufacturing date is printed on the label affixed to the box the bindings are packaged in. A Picture of this label, with the date circled in red, appears below. Please note that the date is written DD/MM/YYYY, so July 27, 2017 will be written 27/07/2017.
Dear Rossignol Group Customer,
We have received information indicating that there may be a small number of LOOK Pivot bindings produced in our factory in Nevers, France on or after July 27, 2017 that may have a technical issue that may affect their performance. You have received some of the potentially affected bindings. We are requesting your assistance in conducting an inspection of these bindings.
If your bindings are still in the box in which you received them, we ask that you check that the manufacturing date of these bindings is NOT July 27, 2017 or later. The manufacturing date is printed on the label affixed to the box the bindings are packaged in. A Picture of this label, with the date circled in red, appears below. Please note that the date is written DD/MM/YYYY, so July 27, 2017 will be written 27/07/2017.
If the manufacturing date is NOT July 27, 2017 or later, your bindings cannot be impacted by this potential issue, and we ask that you communicate this information to us by e-mail to [email protected]. Some older bindings do not have a manufacturing date printed on the label, and these bindings also cannot be impacted.
We ask you to return any bindings for which you do not have the original packaging, or that you find with a manufacturing date of July 27, 2017 or later, to our Distribution Center in Ogden, UT. Please contact our Dealer Services Department at 888-243-6722 to make arrangements for this shipment. The Rossignol Group will pay the freight costs for this operation.
We apologize for any inconvenience this may cause.
The Rossignol Group
We ask you to return any bindings for which you do not have the original packaging, or that you find with a manufacturing date of July 27, 2017 or later, to our Distribution Center in Ogden, UT. Please contact our Dealer Services Department at 888-243-6722 to make arrangements for this shipment. The Rossignol Group will pay the freight costs for this operation.
We apologize for any inconvenience this may cause.
The Rossignol Group
November 11, 2017
